You are not using the same wallet address between Infinite Launch and Blockpass. Please use the one that has been verified on Blockpass.

Your KYC profile has been reset to Unverified by Blockpass for the following reason.

  1. Type given name in the family name field and vice versa. Cick here for a few tips to specify your Name correctly

  2. Not supported or expired documents (passport, ID card, driver license). Click here for more detail

  3. Unclear or low-quality image of identification document. Some of the information in the document may be covered, not in a frame, or too blurry to be readable.

  4. Unclear or low-quality selfies. Dark rooms and intense background light result in low-quality photos that are tough to analyze. Click here for more detai

  5. Information mismatch (for example, name, age, number …) between image and typing.

  6. Face mismatch between the image of identification document and selfie.

  7. One passport for different KYC profiles.

  8. One email for different KYC profiles.

  9. Nationality belongs to Restricted countries (United States of America, China, Hong Kong, DR Congo, Iran, Myanmar, Sudan, Iraq, Ivory Coast, North Korea, Syria, Zimbabwe, Cuba, Belarus, Liberia).

  10. Any information relevant to Blockpass’s Sanction List and PEP

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